We had a new tivo box installed a week ago as the old one was faulty, since they replaced the box we haven't been able to access catch up tv or on demand, tried live chat it will not connect, tried phoning Virgin it says a 20 min wait as they are busy, i am not a happy bunny !
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Have checked all settings on the box it's all running fine, mac number etc, i saved all settings from the old faulty box, i can set recordings via virgin tv listings online, but catch up & on demand keep saying check back soon, it's been like that since he swapped the boxes a week ago
gwenlittledude wrote: After two weeks of no catch up or on demand tech is checking it in the morning, bet we need another replacement box, rubbish service !
If I have read your posts correctly then that suggests that this will be your third box. Rather than just replacing boxes I would suggest that the engineer needs to look at your wider environment. The power supply, your co-ax connection back to the cabinet, etc.
Nice to be able to post again, after their mistake (removed by the Censorship team). ¡No Pasarán!
Three weeks without catch up or on demand, i was going to contact Virgin again in the morning to cancel the tv but while watching a recording at 3.15 AM the box rebooted yet again, i was peed off as usual for the interruption, but low & behold when it started up we have all systems go, back up & running,