I'm sorry to learn about the problems you're experiencing with your TiVo service at the moment.
I'd like to take a closer look at this from our end but I've not been able to locate your account using your forum information unfortunately. So that I'm able to take a look, would you be able to respond to the private message I've sent with the requested information?
You can view the message by clicking the purple envelope on the top right of this page.
Thank you for coming back and so soon on this. I am sorry that an issue remains after the engineer has been. I would like to help resolve this and after looking into the account, I can see that signal levels either in or entering the home need adjusting.
This is something I'd like to arrange ASAP, if you can have a little look inside your 'Inbox', I've sent you a 'Private Message', you can find this by clicking on the little purple envelope near the top right of the page.
Hello. I just joined virgin from sky on Saturday but I've noticed a lot of issues with pic quality too. I recorded Jason Bourne film and on playback during the first 30 mins it has either pixelated or frozen about 4 times already.