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Tivo box - scrambled picture after resuming from pause

elaineb52
Tuning in

Whenever l am pausing live TV and then return to play it no longer plays properly, it is all scrambled and broken. Is this a fault with my box?

 

 

 

[MOD EDIT: Subject title changed for clarity]

5 REPLIES 5

japitts
Very Insightful Person
Very Insightful Person

Sounds like a hard drive fault affecting recordings - this can't be repaired and needs a box replacement.

You can either call in to report this, or wait around for VM staff to respond.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Thanks, l thought it might be... l will wait and seeif someone from VM sees this 😊

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi elaineb52,

Thanks for posting and welcome back to the community.

So sorry for the issues faced with the TV box.

From checking our service I can see that the box requires to be checked. 

I've dropped you a PM to discuss further.

Thanks,

Kain

Hi elaineb52

Thanks for joining us on PM today.

Just to update the thread, the engineer visit was booked in for the TV picture issues. 

This can be tracked and/or changed in your online account - virg.in/myVM - let us know how the visit goes.

Best,

John_GS
Forum Team


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