Tivo box has to be rebooted every day

[Dave_panda]

My tivo box has to be rebooted almost daily because of screen pixelation or freezing.. Getting to the point of "why have this rubbish?" 

[japitts]

Have you done anything about this fault? It's your first time posting about it on here.

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[Megan_L]

Hi Dave_Panda,

Thanks for using the forums to get this issue with your TV services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

I have already taken the time to look into your TV services and can see the specs on your TV box are a little unbalanced - causing these annoying pixilation issues. 

It will need an engineer to fix, which I will be happy to book in for you 🙂

I'll send you a PM now so we can get this sorted.

Thanks,

Megan_L

[Megan_L]

Hi Dave_panda, 

I am sorry you didn't feel comfortable giving me the information I needed in order to book an engineer for you. 

If you do change your mind, please let me know. However, without confirmation of the info I asked for I am unable to book an engineer for your TV issue. 

I do wish you luck in future, if you change your mind and want my help please let me know.

Thanks,

Megan_L