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bonj123
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Tivo box crashing

I have had Virgin TV for 2 months, the box crashes at least daily with no error message, and recorded shows are particularly prone to crashing, or freezing and then jumping ahead 10 minutes or just crashing. 

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Forum Team (Retired) Ann_E
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Re: Tivo box crashing

Hi Bonj123,

 

Thanks you for posting in the Community Forum. I can only appreciate the inconvenience that this existing issue with your TiVo® box is causing.

Can you see any faults in your area using this link? It would be nice if this will be reported to our team as well.

Crashing can be caused by hard drive failure and we would like to take a closer look on this to find out if your box needs a replacement. And we can do this via online chat.

 

 

Regards,

Ann_E

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bonj123
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Re: Tivo box crashing

We’re SO16 7EY, no faults reported

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Forum Team (Retired) Ellen_C
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Re: Tivo box crashing

Thanks for the update.

We need to run some tests with you and investigate further, we can do this via online chat.

Let us know how it goes. ^Ellen_C

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