Some time ago a large box was delivered from Virgin, in my absence. I've never unpacked it, didn't know what it was, nor did I want it. I now find I'm being charged a fee for something I neither want nor requested, and don't use?
No, I didn't - I'm deaf, and customer service is a nightmare. As my bundle included free tv (which I don't need anyway), I assumed this was just an updated box, which I could use or not. I had no notification beforehand that this was a chargeable item; I hadn't asked for it, and it's still in its original packaging. I'd hoped to hijack a passing van to return it, but haven't had the chance.