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52westroyce
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Tivo Box

I have reported a problem with my Tivo box by phone and a service check has been done without solving the problem. I am still waiting to hear if an engineer is needed so live in hope.

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Re: Tivo Box

Hi 52westroyce,

Welcome to the Community!

Really sorry to hear you're having trouble with your TiVo®.

I've run diagnostics on your equipment and I can see an issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

Speak soon Smiley Very Happy

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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