Virgin Media Community

[52westroyce]

I have reported a problem with my Tivo box by phone and a service check has been done without solving the problem. I am still waiting to hear if an engineer is needed so live in hope.

[Josh_RW]

Hi 52westroyce,

Welcome to the Community!

Really sorry to hear you're having trouble with your TiVo®.

I've run diagnostics on your equipment and I can see an issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

Speak soon

Josh