Tivo Box dead

[SiK]

Hi,

My box has stopped working all i get on the TV screen is a message saying "the DVR has detected a serious problem and is trying to fix it, do not switch off for 3 hours". 

But this message has been up for over 24 hours and will not reset.

Does anyone have any ideas ?

[newapollo]

Hi @SiK 

I'm afraid that's known as the green screen of death. It means your hard drive has failed and the box will need replacing.

VM have recently stopped issuing new Tivo boxes. They are being replaced with the newer V6 boxes, which are able to record 6 programs at once.  The V6 boxes also have the Amazon prime app and are able to display 4K content.  You do need to have broadband with VM to be able to have a V6 box though.

You should call  150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) 

When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc

Ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you.

Or wait a day or two and a member of the Forum Team should pick this up for you and arrange a tech visit.

[Ayisha_B]

Hi @SiK,

A warm welcome to our Community Forums and thanks for posting! It is great to have you with us here  🙂

Sorry to hear you're TiVo box is being presented with the 'DVR has detected a problem' error.

As newapollo has correctly advised, the hard drive has failed and so the faulty box will need replacing.

I've had a peek at our systems and can see you've already spoken to our team about this and they've arranged a tech visit for you!

Let us know it gooes!

Cheers