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JohnGMCMLXIX
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TiVo stuck on Installing Software Do Not turn power off

My tv has been installing software since I left for work this morning at 5am, it is now 9pm, what’s going on? Is there something I can do?

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Forum Team (Retired) Rose_B
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Re: TiVo stuck on Installing Software Do Not turn power off

Hi JohnGMCMLXIX,

Thanks for posting and I'm sorry to hear about what's happened.

I have just checked your V6 but it's currently showing offline so I'd just like to check if it's switched on at the moment?

Speak soon

Rose
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Very Insightful Person
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Re: TiVo stuck on Installing Software Do Not turn power off

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

Click to learn more about VIP

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Mark as Helpful Answer if I've helped

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JohnGMCMLXIX
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Re: TiVo stuck on Installing Software Do Not turn power off

Thanks Rose the TiVo is turned on and it is now stuck on Starting up.....

Regards

John

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Forum Team (Retired) Craig_D
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Re: TiVo stuck on Installing Software Do Not turn power off

Hi JohnGMCMLXIX

 

Welcome to the Community, I'm sorry for the problems you've been experiencing with your TV service recently.


Testing the box from our end shows no errors, I hope that means things have improved since your post? If not, get back in touch and we'll do what we can to assist.


Talk soon
Craig
 


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