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TiVo stuck at 16% following an engineer visit

MAW70
Tuning in

on ‎20-03-2023 16:19

Hello,

I’ve just had an engineer visit this afternoon to replace my hub and switch my phone over so it now is plugged into the hub.  He also replaced my connectors outside, the thing is my TiVo box is now stuck at 16% downloading the channels.  I tried rebooting but without success.  Thankfully broadband is fine.

Thanks

Mark

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3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

on ‎20-03-2023 17:38

16% usually means the co-ax cable which carries live TV channels, isn't connected to your box. That, or the cable is damaged/faulty somewhere.

Is it connected & finger-tight?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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MAW70
Tuning in
In response to japitts

on ‎20-03-2023 21:25

Hi,

Yes, it's connected and finger tight.

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Chris_W1
Forum Team
Forum Team
In response to MAW70

on ‎23-03-2023 09:32

Hi MAW70, thanks for the message and sorry to hear that you are having issues with the service. 

I have looked into this and can see that you have a visit tomorrow. 

Can you let us know how the visit goes and if you have any further issues?

Kind regards, 

Chris 

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