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mickdeveney1
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TiVo no picture or sound

Hi,

I have a TiVo box upstairs in the bedroom and it has had an issue with no picture for some months now. Usually it can be solved by rebooting but now nothing works. Although of I pick box up and move it around the picture flashes back ( still no sound ) for a few seconds. All cables are connected tight and in working order and TV also is working just appears to be an issue with the box itself I'm guessing. V6 box in the livingroom works perfectly fine

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KeithLeonard
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Re: TiVo no picture or sound

Iit sounds like the box is definitely faulty. Phone 150 and go down the tv faults option.

Can i ask if this fault has been happening for several months why you haven't rang in and reported the fault long before now?

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mickdeveney1
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Re: TiVo no picture or sound

It's only a box for the bedroom so there was no need for urgency when a reboot was fixing it. If it was in livingroom then of course I would have had a sorted long ago.

I'll give them a call when I get a chance 👍

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Forum Team
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Re: TiVo no picture or sound

Hello mickdeveney1

Thanks for the post.

How are things looking now?

Do you still need any help?

If so, you can always reply to this message.

Regards 

Gareth_L Forums Team

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mickdeveney1
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Re: TiVo no picture or sound

Yeah everything fixed now. Got new box delivered a few days ago and no issues at all. Although customer service experience could certainly be looked at. First person I spoke to eventually just hung up on me after running various tests and not coming up with anything ( apart from getting very confused about the fact I had two different types of boxes ) on my 2nd call the fella couldn't be any more helpful so credit to him at least 

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Re: TiVo no picture or sound

Cheers for the reply mickdeveney1,

Apologies for the first call, not a great experience for you. 

Great news though 2nd call resolved everything for you . 

If you do need anything else.

Pop back on here. 

In the meantime have a great Christmas 

Gareth_L Forums Team 

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