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james_calvert
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TiVo box turns on but black screen only

Morning,

Our TV service has stopped working, TiVo box suggests from the display lights that it is functioning, green lights with a third when using the remote, however it only presents a black screen.

There is definitely some signal via hdmi as my TV recognises signal when box indicates its on. When putting box in standby mode tv states no input.

Have tried normal tricks of turning off, removing card etc. No difference.

If someone from VM could send diagnostic remotely that would be great.

James
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Forum Team
Forum Team
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Re: TiVo box turns on but black screen only

Hi James,

 

Thanks for posting on the community.

 

I'd like to arrange for an engineer to resolve this for you so I'm just going to send you a private message which you will find if you click on the purple envelope at the top right of the screen.

 

Talk to you soon.

Rose
Forum Team


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james_calvert
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Re: TiVo box turns on but black screen only

Issue was resolved by help desk.

Poor service from call handler but she managed to reset box and send signals remotely. 

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