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Alipalm
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TiVo box stuck

I’ve had a new TiVo box  and had to contact customer services because my tivo box is stuck on starting up...with a fixed blue light & a flashing red one.

I've been through the automated 'fixes', spoke to a customer services person twice , and the outcome?...wait Till Monday for an engineer to visit. Whole weekend without tv, great

So till then i guess i'm stuck?...has anybody got a fix to try?...all help appreciated.

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Re: TiVo box stuck

Hi Alipalm,

 

Thanks for your post and welcome to the community.

 

I am sorry for the TV issues, not the ideal start with a new box. 

 

Please let us know how today's engineer visit goes.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Alipalm
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Re: TiVo box stuck

Engineer came and agreed box was faulty. Provided a new one which is working satisfactorily.

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Re: TiVo box stuck

Glad to hear all sorted 🙂

 

Is there anything further we can assist you with? 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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