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BladeRiderNI
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TiVo box stuck.

My Tivo Box has been stuck on "Deleting everything, please sit tight" now for three days. The box has been turned off and left off for a couple of hours and the rebooted but still stuck.

I phoned customer services and they tell me I have three Tivo boxes when in actual fact I have one Tivo box and one V6 box. They them proceed to tell me they have three different serial numbers on record and I need to confirm the serial number of the box. Do Virgin Media not update their records?

Anyhow, I am now left with an unusable Tivo Box because Virgin Media don't update their records and some jobsworth idiot won't or can't work out that I only have one Tivo!!

As usual, utterly crap customer service from Virgin.

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Re: TiVo box stuck.

Hi BladeRiderNI,

Welcome to the community.

I can see that you've spoken with your team since the post so if there's anything else I can help you with please let me know.

Take care

Rose
Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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semmijedi
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Re: TiVo box stuck.

How did it get fixed?

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