Virgin Media Community

[colinwebb]

Having already rung 150 and spent 30 minutes on the phone the problem persists.

My upstairs TiVo box has stopped working I get a blue light on the right hand side and two greens on the left. Then the box switches off and back on again with 2 red lights on the left hand side and 4 red on the right. It sticks periodically on the starting up page but never boots.

I was told to leave the box on for 3 hours then switch it off and back on again apparently while an update was performed, this made no difference whatsoever.

I think I need a call out but the operator never suggested it.

[LittleMick73]

Hi you have been fobbed off phone again and insist something is done about it, like an engineer attends and fixes the fault. Regards Micky

[Tom_S]

Hi colinwebb,

I am sorry to hear that you've had issues getting someone to take a look at that for you.

Have you been able to get this resolved since posting?

Thanks

Tom_S