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Jodbot
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TiVo box no signal error & starting up screen

Tivo box keeps going blank then I get no signal or startup screen, My Tivo box has been doing the same thing for 4 days. I  try restarting by switching the box and tv off for a while and then switch back on. I've checked the cabling connections. But still get "No Signal" or "Starting up" screens.

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Re: TiVo box no signal error & starting up screen

Hi Jodbot,

 

Thanks for posting and welcome to the community. 

 

I am sorry to hear of the TV issues. Have you got this sorted since posting? If not, please let me know and I can assist further.

 

Kind regards,

John_GS
Forum Team

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Jodbot
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Re: TiVo box no signal error & starting up screen

I’ve had a replacement box but now getting Network error code 7012, this has been reported and was promised a call from the Network Department several hours ago but still not received any any call - been without TV service now for 10 days, not a happy customer any more!

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japitts
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Re: TiVo box no signal error & starting up screen

Given that you're paying for a TV service... I'm not sure I'd be off the phone to C/S personally. If you have the time, then you can always decline the offer of a callback and (politely but firmly) insist the fault is dealt with while you're on the phone.

In the meantime I sympathise. You really shouldn't have to do this!

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Re: TiVo box no signal error & starting up screen

Sorry to hear you haven't received your callback Jodbot.

 

I'd like to take a further look into this for you, but may need to look into the account itself to do so.

 

I'm going to pop you over a private message with some security questions now if you can please respond to this by clicking the purple envelope in the top right.

 

Thank you, Emily.

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