Virgin Media Community

[Garyp400]

I just upgraded my main ( downstairs) tv box to a TiVo v6 box and out my old TiVo box upstairs.

Now the upstairs TiVo box works but no catch up.

any ideas? 

[John_GS]

Hello Garyp400,

Thanks for posting, sorry about the TV Catchup issues. Have you managed to sort this since messaging? 

If not, can I ask, is the new box a replacement box for the one that is now not working? If so, this would be reason.

If that's not correct, let me know and I'll be more than happy to help further. 

Kind regards,

[Garyp400]

Hi John,

Thankyou for your reply. I managed to get the catch up working with the help of a assistant over the phone and a few resets.

All sorted now.

Regards,

Gary

[Rachael_F]

Hi Gary,

That's brilliant. Glad to hear you're all sorted and thank you for letting us know 🙂

Do give us a shout if there's anything further we can help with.

Thanks,

Rachael