on 05-04-2020 17:59
Hi
My TiVo box keeps rebooting itself and then it gets in sloop of reboots until I turn it off and on again. This is happening every half hour watching.
and if I’m watching something that’s recorded it goes for 10 minutes and then stops and reboots../
it’s driving me mad!
best wishes
Answered! Go to Answer
on 06-04-2020 08:38
Hi,in my experience you need a new set top box,if you go on to web chat they will arrange to post you one out,I hope this helps.
on 06-04-2020 15:44
Hi I’m Chris a Virgin media Tech
Could you please private message me your account number as well as address or your VM landline number. You can access my private messaging by hovering over my name. I can then run some diagnostics on your equipment and see further into your issue.
If you found this information useful or the issue was resolved, please give feedback by clicking the thumbs up Kudos icon and marking as a helpful answer.
If you would like to learn more about receiving £50 of your bill please private message me.
Kind Regards
Chris VMTech
on 06-04-2020 08:38
Hi,in my experience you need a new set top box,if you go on to web chat they will arrange to post you one out,I hope this helps.
on 06-04-2020 15:35
on 06-04-2020 15:44
Hi I’m Chris a Virgin media Tech
Could you please private message me your account number as well as address or your VM landline number. You can access my private messaging by hovering over my name. I can then run some diagnostics on your equipment and see further into your issue.
If you found this information useful or the issue was resolved, please give feedback by clicking the thumbs up Kudos icon and marking as a helpful answer.
If you would like to learn more about receiving £50 of your bill please private message me.
Kind Regards
Chris VMTech
on 06-04-2020 15:48
Thank you
i have done that
on 18-05-2020 21:44
Hi.
I am getting the same problem i.e. Tivo reboots every 20m or so. it blanks off, light goes to orange and then the Starting up message comes up on the screen after a while. Everything else seems to be ok.
Vassilis
on 21-05-2020 10:56
Hello vassilis
Thanks for your post
How are things looking now
Let me know if its still the same
Gareth_L
on 21-05-2020 15:04
Hi Gareth
Yes still the same, it just rebooted again. It blacks out and then the "starting" message comes up.
Best regards
Vassilis
on 21-05-2020 15:07
Hello vassils
I am more than happy to take a look at this for you
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 21-05-2020 15:23
Thanks for passing security vassilis
I have booked an engineer to come out at the first available appointment we have
This will be viewable on your online account
You can reschedule this if its not suitable for you
Gareth_L