Hi @lynng3107
Did you try using the links by logging into My Virgin Media at the top of the page?
Then click on Check your service status, scroll down and click on the TV navigation link and My Remote isn't working and follow the instructions.
If ypou get the error message again (generally happens in Chrome) either clear the cache and cookies, open a new incognito window, or try a different browser, Edge nd Firefox seem to work OK.
If you call150 from a Virgin landline or mobile, or 0345 454 1111, select option Faults it'st best to call at 8am to avoid call queues or around tea time.
When calling Faults you will get the automated response asking you to press 1 for the link to online support etc.
Ignore the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and resolve the problem.
You could also try the text messaging service. Just send a text with a description of Replacement Remote to 07533 051809. Your message will go into a queue and a representative will respond to you as soon as possible. It may take a few hours.
A member of the Forum Team may pick this up for you, but it could be a couple of days.
In the meantime download the app as a temporary solution.
DaveI don't work for Virgin Media.I'm a Very Insightful Person, I'm here to share knowledge.
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