Virgin Media Community

[Branners78]

Hi all, I am having issues with my TiVo box. It is becoming a daily thing for it to reboot and go through the "starting up" process. It's a huge pain when you're half way through watching something and you miss the main bits!

Does anybody have any ideas on how this can be fixed please?

[Ernie_C]

1. Report the fault. The outcome may be a replacement TiVo.

2. If you don’t already have a V6 and you have Virgin Media broadband, phone up and ask for your free V6 to replace the TiVo.

[Branners78]

I have done this but my TiVo was due to go in one of my bedrooms.

I will let them know what's going on if this continues, thanks.

[Collette_O]

Hi Branners78,

Welcome to the community.

I just wanted to pop by and see how the appointment went.  I hope all is working ok now for you. Should you need anything further, please give us a shout.

Collette.

[Branners78]

The appointment went fine and so far so good.

The only downside to this is that I haven't resolved myself is the struggle to box to box. The engineer told me that all I'd need to do, now the V6 is connected, is plug my TiVo upstairs and that's it.

Ive done that, but it's not happening.

Do you have any ideas please?

[Ernie_C]

Is the TiVo active and paid for on your account?

Is your TiVo connected to both the cable co-ax and your Superhub, as this is required to participate in MultiRoom Streaming with your V6?

[Branners78]

I have the hub connected to the V6, not the TiVo. I have the coax connected to the TiVo, which is in my bedroom in the loft area.

So, I'm guessing that the engineer was telling porkies when he said that to me!

Is there anything I can do to sort this? As I have loads of films recorded on my TiVo that is like to watch.

Thanks 

[Louise_F]

Hi Branners78

Thank you for taking the time to post back in the Community.

I'm sorry to hear you are having some issues with the TiVo box. I just wanted to check do you mean to be able to watch recordings between the two boxes?

If so you will need to have the TiVo box connected to the Hub or by using a Powerline. 

You can find out more about this on the link I have provided (here).

Hope this information helps.

Take care,

Louise