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JulieBas71
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TiVo Box freezing/rebooting.

Hi.   New here.

i have had a TiVo box since 2011-2012, and had years of pleasure from it until last year when it started playing up.

i was use to it on occasion rebooting during the night, but last summer it rebooted every night for almost two weeks and showed all different colours I had never seen from it before.   

Then for some time, when fast forwarding something I had recorded, it would freeze then reboot itself.  

Two weeks ago, it rebooted and when coming back on, I couldn’t use the remote control properly and all my planned recordings disappeared for nearly 4 hours.   

It still freezes when I fast forward something and the picture goes black when on occasion I change the channels.  And still reboots itself when ever the hell it likes.

I read similar comments on here similar to my problems.   

Is it the hard drive going?

thanks

julie.

 

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JulieBas71
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Re: TiVo Box freezing/rebooting.

Phoned up customer services today and have arranged to get a V6 box.
I intended to eventually get one anyway, so I might as well get it now that my TiVo box is going wrong.
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Re: TiVo Box freezing/rebooting.

Hi JulieBas71,

Welcome to our forums page and thanks for your first post.

Very sorry to hear you are having issues with your TiVo box. I would love to look into this further for you. To be able to do this, I would need some more details from you. I will send you a PM with the details I need, if you can reply to that with the details I will be more than happy to help.

Thanks

Lindsey_C

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JulieBas71
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Re: TiVo Box freezing/rebooting.

Hi Lindsey

Thank you for message.
I have sent you a message also.

Julie
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Parsloes
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Re: TiVo Box freezing/rebooting.

My new Tivo box has been rebooting a lot too recently. Very annoying when I'm in the middle of a programme!
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Re: TiVo Box freezing/rebooting.

Hi Parsloes, 

 

Thank you for getting in touch. 

 

I am sorry you're having some problems with your set top box. 

 

Can you confirm what set top box you have? Is it in a place that's well ventilated? 

 

If you haven't already can you check that all the cables are attached securely.

 

Thanks, 

 

Hetty_R
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