on 07-12-2021 12:47
Over the last few weeks my TV picture keeps pixelating to a point its unwatchable.
Have tried rebooting and replaced HDMI cable nothing has worked.
Please help
Answered! Go to Answer
on 07-12-2021 12:50
Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.
First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.
150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.
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on 07-12-2021 12:50
Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.
First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.
150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 07-12-2021 13:03
on 07-12-2021 13:13
Would a replacement tivo box be free if there's a problem with the one I have?
on 07-12-2021 13:17
Any fault repairs (to cabling) or equipment replacements are FOC providing there's been no wilful damage.
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on 07-12-2021 13:20
Sorry I'm a bit thick but what does FOC mean?
on 07-12-2021 13:46
FOC = Free of charge
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on 09-12-2021 15:30
Hello @scottbradley571,
Welcome! Thanks for posting.
I am sorry for the issues with your TV service.
I located your account and can see you have contacted us since this post, are you needing help with this still?
Many thanks,
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