TV pixelating

[scottbradley571]

Over the last few weeks my TV picture keeps pixelating to a point its unwatchable.

Have tried rebooting and replaced HDMI cable nothing has worked.

Please help

[japitts · Accepted solution]

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[scottbradley571]

Spoiler

If I need a replacement tivo box due to my picture keeps pixelating would this be for free? 

[scottbradley571]

Would a replacement tivo box be free if there's a problem with the one I have? 

[japitts]

Any fault repairs (to cabling) or equipment replacements are FOC providing there's been no wilful damage.

[scottbradley571]

Sorry I'm a bit thick but what does FOC mean? 

[japitts]

FOC = Free of charge

[Hayley_S]

Hello @scottbradley571,

Welcome! Thanks for posting.

I am sorry for the issues with your TV service.

I located your account and can see you have contacted us since this post, are you needing help with this still?

Many thanks,