TV pic glitching since recent VM work in my area

[MattHiFi]

Tivo box - since VM completed maint. work locally, I've been getting glitches / distortion / pixelattion on most channels.

Done all reboots (inc. 48hrs hub amd box off whilst away) gone though online checks, not resolved.

Any suggestions? Ta

[japitts · Accepted solution]

Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.

First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.

150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.

[Natalie_L]

Hi MattHiFi, 

Welcome to the community and thank you for posting. 

I am very sorry to hear of the issues you have been experiencing. 

I have taken a look from our side and can see you have spoken with the team to arrange a technician visit. 

Please do let us know how the visit goes and we will be happy to assist further if required. 

Thank you 

[MattHiFi]

Hi mate

Had to get an engineer out - turned out that the work that Virgin had done on the network in my area had boosted the signal coming into my flat, and it was too much for my old TiVo box to handle. Engineer came out and turned the signal strength down, that sorted it.

If you've got an old Tivo box, deffo work contacting VM, and mentioning this, especially if Virgin did some work in your area around when you first started getting problems. And tap them up for some compensation or a discount for loss of service.

[Corey_C]

Thanks for your posts and update, MattHiFi,

Glad to hear the tech visit was able to get things sorted for you.

Cheers,

Corey C