on 19-09-2021 23:23
Tivo box - since VM completed maint. work locally, I've been getting glitches / distortion / pixelattion on most channels.
Done all reboots (inc. 48hrs hub amd box off whilst away) gone though online checks, not resolved.
Any suggestions? Ta
Answered! Go to Answer
on 19-09-2021 23:43
Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.
First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.
150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.
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on 19-09-2021 23:43
Pixellated pictures on live TV are often the sign of a signal fault. If you've rebooted your box once, then there's likely a fault somewhere, so this will need VM to intervene. You're likely to need either an engineer visit or a replacement box, depending on what VM's remote diagnostics turn up.
First check the automated faults line for any existing issues in your area that could be the cause: 0800 5610061. If nothing's reported, assume VM don't know about your fault and ideally you'll need to call them.
150 from a VM phone, 0345 4541111 from any other phone - choose the options for "I have a fault with my TV service". Alternatively you can wait on here for staff to respond, which may take a day or so.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 22-09-2021 09:20
Hi MattHiFi,
Welcome to the community and thank you for posting.
I am very sorry to hear of the issues you have been experiencing.
I have taken a look from our side and can see you have spoken with the team to arrange a technician visit.
Please do let us know how the visit goes and we will be happy to assist further if required.
Thank you
on 20-10-2021 20:40
on 23-10-2021 10:57
Thanks for your posts and update, MattHiFi,
Glad to hear the tech visit was able to get things sorted for you.
Cheers,
Corey C