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svenrillat
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TV keeps cutting off

Good morning,

When watching TV and recordings (on all channels) the screen goes black and silent for a second every minute or so, with the programme still playing. It’s sefintly not the TV as don’t have this problem with XBOX or Netflix through smart Tv.

Any ideas???

Thanks

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LittleMick73
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Re: TV keeps cutting off

Hi it sounds like your HDMI cable is ether faulty or not fully plugged in, try a different port on the TV, if you have a V6 make sure the cable has the correct spec HDMI 2.0.Regards Micky
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Forum Team (Retired) Craig_D
Forum Team (Retired)
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Re: TV keeps cutting off

Hi svenrillat

 

Welcome to the Community, I'm sorry for the problems you've been experiencing with your TV service recently.


Testing the box from our end shows no errors, I hope that means things have improved since your post? If not, get back in touch and we'll do what we can to assist.


Talk soon
Craig
 


New around here? To find out more about the Community check out our Getting Started guide


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