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Nkevat
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TV and Installation

Hi 

I recently signed up with virgin and what a nightmare it’s been so far! The engineer came out to install today and then asked me after 1 hour if I could carry on pressing ok till the end! Only for the engineer to leave and said it would take a hour after she left for it to finish processing - 4 hours later and I am still getting the 7400 error! Now I have been left with NO TV and no help as the engineer is now off till Monday! Great service virgin! 1st day and already a massive let down! Why is it my job to finish the installation! I rang the fault team and they said they will call me back at 11.15 PM!!!!! 

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LittleMick73
Trouble shooter
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Re: TV and Installation

Hi Very unlikely that virgin people call back, call yourself as you are in the cooling off period, and say you are not going ahead with the service and see what happens.Regards Micky
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