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Becspar
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TIVO box keeps freezing

My screen now freezes on anything that is not live. I have rung up and had tests done remotely. I have turned everything on and off several times. It now also freezes if I pause the television programme constantly freezing about every minute or so. On watching a recorded programme recently the box turned itself off. It is obviously struggling to cope. Can I get a new one?

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LittleMick73
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Re: TIVO box keeps freezing

Of course just ring & report the fault
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chrisjonesey
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Re: TIVO box keeps freezing

Mine is exactly the same, really fed up
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Forum Team (Retired) Josh_RW
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Re: TIVO box keeps freezing

Hi Becspar,

 

Welcome to the Community!

 

Really sorry to hear you've had trouble with your TiVo®.

 

I've located your account and I can see you've had a new box sent out. I've also run diagnostics and picked up an issue with your Downstream Power levels that will need to be adjusted by a technician.

 

I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment for you.

 

Speak soon 😄

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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Cyclogenesis2
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Message 5 of 7
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Re: TIVO box keeps freezing

My tivo box occaisionally freezes and pixelates on playback. Think there may be some bad sectors on thd hard drive. Can you do a scan and help please?

TVM
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brianwmay
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Re: TIVO box keeps freezing

  • I’ve now had two instances, the latest last night, where the picture freezes from the Tivo box. The unit is completely unresponsive to the remote (new batteries recently) and even to the Power button on Tivo itself.  If I switch Source on my TV to my terrestrial aerial, it responds without error.
  • I have had to kill power to the whole system at the wall to get the system to satisfactorily reset after about 10 minutes.
  • This occurred first time about a week ago.
  • Not happy as it’s a complete pain 
  • Suggestions?
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brianwmay
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Re: TIVO box keeps freezing

Happened again this morning, contacted Helpline and after checks, they're replacing the TiVo box.

CLOSED
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