A weird error has been happening on recorded programs.
The subtitles race ahead of the program, showing up for a second then quickly moving on. After about 10 seconds the subtitles freeze on one sentence and will stay frozen until the program has caught up and gets back in sync.
The issue can be temporary resolved by either turning subtitles on and off again or rewinding the program for a second and pressing play.
Thanks for raising your subtitle issues here on our Community. I appreciate your efforts in searching for answers here.
Has there been any improvement in your TV services, particularly the subtitles since your post? If the issue still persists, we can look into it and run further diagnostics. We can do this via online chat.
Thank you. I was using your chat for assistance. I had to phone in the end as I was not able to reconnect to the original person I was speaking too. He was very helpful but could only go so far as I wasnt at home.
The person on the phone rebooted both boxes. I will update if this has helped.