on 25-12-2019 00:42
Recently the Subtitles on BBC are flashing 888 up in the corner at regular intervals when the subtitles are on. Any clue why this is happening and how to stop it?
Ta
Answered! Go to Answer
23-01-2020 11:56 - edited 23-01-2020 11:59
Hi Lucy.
Please escalate.
If it's an interaction between the BBC and Virgin Media, then it is not our job to troubleshoot it.
It's still happening.
Every time I watch Silent Witness, live or recorded as an example
I too can send a video, but this has already been done. I don't see any use repeating this action as this just backs up what we're saying.
This is only happening on the VM television box.
It is not happening on my TV.
At least can your tech guys give us some actions to narrow things down?
Here's hoping.
on 23-01-2020 12:01
Hi Catmanv2 and Ropy,
Thanks for getting back to us, although I'm sorry to hear that this is still on going.
We'll certainly escalate this with our support team so that investigations can continue.
Could you possible let us know what region of the UK you're in please; rough area is fine, please don't put any specifics such as full address on here. 🙂
Thanks
Mod Team
on 23-01-2020 12:03
Thanks
Luton for me
C
on 23-01-2020 12:15
Hi Catmanv2,
Thanks for getting back to us with this information, we'll try to investigate further.
Thanks
Megan_L
on 23-01-2020 13:26
I'm still getting 888 coming up on Holby City, Death in Paradise and Best Home Cook all on BBC1
I'm in North Herts Thanks for escalating it
on 23-01-2020 13:46
I'm in London SW19.
on 23-01-2020 13:53
Bexley Area 22 for me.
Did you check the video I sent (as requested)?
on 23-01-2020 14:38
Hi all,
thanks for getting back to me, and thanks @stuartgiles for the video you posted, it was perfect thank you.
We've gone back to our support team to have this escalated, and have actually now been able to replicate this in the office.
Our team are going to continue to investigate this and we'll hopefully be back in touch soon with an update.
Thanks
Mod Team
on 23-01-2020 20:16
on 24-01-2020 21:09
Surrey here. I’m seeing the exact same thing on recordings of “The Goes Wrong Show” from BBC1. 888 appearing similar to the old teletext in the upper right corner at the beginning and end of shows when there are no subtitles at that moment.