on 25-12-2019 00:42
Recently the Subtitles on BBC are flashing 888 up in the corner at regular intervals when the subtitles are on. Any clue why this is happening and how to stop it?
Ta
Answered! Go to Answer
on 18-02-2020 09:43
Hi everyone,
I just wanted to thank you all for letting us know about this issue and thanks for your patience whilst we were fully investigating.
We asked our faults team to investigate this matter, and what we've discovered is that this is an expected behaviour due to a recent change to the new EBU subtitling format. I'm afraid it looks like this is a common problem affecting BBC channels on a few different platforms.
What this means is that at this time, we are unable to stop the '888' flashing when subtitles are on. Apologies for any disruption this may cause.
Lucy_B
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on 12-03-2020 07:56
Try this. It’s the url
see nodrogd’s last comment
on 25-12-2019 02:26
It's an issue with BBC 1&2, it doesn't happen on other BBC channels. It's related to teletext 888(old channel you'd go to for Teletext subtitles) it appears as if BBC haven't changed this.
on 26-12-2019 00:12
on 27-12-2019 09:55
Good Morning flaxthejute,
Thanks for your post and I hope the subtitles issue was not too disturbing for your viewing over the festive period.
If this is still on going, have you checked out service status page? To see if this is itemised
Kindest regards,
David
on 27-12-2019 23:02
on 28-12-2019 10:20
Hi flaxthejute.
888 us usually a reference to analogue subtitles rather than the digital ones we provide. Are you sure that the subtitles are enabled via your Virgin box & remote rather than the TV itself?
Tom
on 28-12-2019 23:12
on 29-12-2019 09:12
Thanks, please keep us posted.
Tom
on 09-01-2020 21:32
Hi.
this 888 is driving me mad
the subtitles are on via the box settings and not the TV
I have the TiVo box
ive also noticed That when I watch subtitles on pre recorded bbc channels it doesn’t work even when it states that subtitles are on.
on 09-01-2020 22:10
Getting the same problem, just started recently out of the blue