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Billy77
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Message 1 of 12
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Stuck on 'starting up'

Tivo box was working fine but overnight it is displaying 'starting up' for hours on end. 3 green lights on left and two red and one blue on right side of box. Tried the online test service, restarted box, restarted router, swapped hdmi cables. Still same scenario. Tried calling faults line on my mobile but I ran out of credit waiting so long. I don't have a landline. Can anyone call me back or msg me?

Thanks.

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Donnawmummy
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Message 2 of 12
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Re: Stuck on 'starting up'

So am I, then it starts up and does it again and again Been having this issue for weeks now virgin don’t want to help currently been on starting up now for 4 hours 

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Billy77
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Message 3 of 12
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Re: Stuck on 'starting up'

2 days now.... no help whatsoever.

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Billy77
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Message 4 of 12
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Re: Stuck on 'starting up'

Can't access webchat for days now. I just get the text message information. I have texted my problem and will see what happens. Getting nowhere here.

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Cueball99
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Message 5 of 12
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Re: Stuck on 'starting up'

This is a public forum and not a primary support service. VM do respond but it can take several days or more. 

Fastest way to get help is to call.

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Donnawmummy
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Message 6 of 12
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Re: Stuck on 'starting up'

I’ve called up mine isn’t working still been now 28 hours 

 

engineer coming tomorrow 

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Billy77
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Message 7 of 12
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Re: Stuck on 'starting up'

I hope you get it resolved. I fear our boxes are finished. I'm still no further forward, I can't call in. Web chat is still not working and nothing back from text message.

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Forum Team
Forum Team
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Message 8 of 12
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Re: Stuck on 'starting up'

Hi Billy77,

 

Sorry to hear of the box issue you've got.

 

Let me help you with this. I'll go ahead and pop you a PM now, to discuss further, as we need to run tests on the account.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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Billy77
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Message 9 of 12
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Re: Stuck on 'starting up'

Text messaging service got back to me. Went through the technical team. They did a few signal tests but bottom line is I have an engineer coming tomorrow. Quite like the text route, I was able to prepare my dinner while going through the steps. No hanging on the end of a phone or speaking to anyone.

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Forum Team
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Message 10 of 12
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Re: Stuck on 'starting up'

Please let me know how the engineer visit goes.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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