Woken up to find the “installing software. do not turn off the power” screen.
Been like this for nearly 2 hours (that I’m aware of!)
No problems showing when I do the normal checks via the website.
Hi Gingermads, thanks for getting in touch.
Sorry you've encountered this problem. Usually a reboot of the box would help with something like this - if that's not the case please let us know so we can investigate further.
Alternatively you can text our cable-care team on 07533051809 (Mon - Sat 8am - 8pm) or give us a call on 150/ 0345 454 1111.