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Gingermads
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Stuck on installing software

Hi. 

Woken up to find the “installing software.  do not turn off the power” screen. 

Been like this for nearly 2 hours (that I’m aware of!)

No problems showing when I do the normal checks via the website. 

Any ideas?

Many thanks. 

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Forum Team
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Re: Stuck on installing software

Hi Gingermads, thanks for getting in touch.

 

Sorry you've encountered this problem. Usually a reboot of the box would help with something like this - if that's not the case please let us know so we can investigate further.

 

Alternatively you can text our cable-care team on 07533051809 (Mon - Sat 8am - 8pm) or give us a call on 150/ 0345 454 1111.

 

Tom_F

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