You have two choices. You can wait here for about a week for the VM Forum Team to arrive and test the box or you can phone it in as a fault to VM. In either case VM will fix the issue.
Superuser 18/19. Use Kudos to say thanks Tick an answer as "helpful" only when the problem is solved Please don't send me private messages unless I ask you to. I do not work for VM. The advice I give is based on my best understanding of VM policy and practice. You rely on it at your own risk.
We’ve been having problems with Netflix buffering at 25% for months now. Called 150 and they told us to use the Netflix App in “apps and games” rather than the Netflix channel. Tried it, but no better. Keep getting a “lost connection” or “cables disconnected” error message when (as pointed out by several forum members on this thread since 2016) the cables are clearly connected. So Support are useless, given that this appears to be a known fault.
We are now also unable to use On Demand, as this has also been “temporarily unavailable” for a couple of weeks. In desperation, have tried to reset the TiVo box tonight. The box has now been “starting up” for over an hour, with no apparent progress. So now we have no TV at all.
Virgin Media really need to get their act together.
Even their forum is useless! I was reading a thread on Netflix 25%buffering problem, tried to add a post. Forum asked me to sign in, and when I did, it took me to a different post, which I have just replied to about an unrelated subject.
Still no TV, Netflix, On Demand or anything, just a black screen saying “starting up”.