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enn
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Storm Damage TiVo box

TiVo box has stopped working after storm, is this a replacement box issue or some issue down the line at a distribution box or similar?

I have tried re-setting, checked all connections etc. but no luck.

Enn

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Re: Storm Damage TiVo box

You have two choices. You can wait here for about a week for the VM Forum Team to arrive and test the box or you can phone it in as a fault to VM.  In either case VM will fix the issue. 



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Re: Storm Damage TiVo box

Hello Enn,

 

Welcome to the community forums, I am sorry to hear you have had this issue with your TiVo box, Have you been able to call in as suggested by HowardML and speak with our faults team?

 

Thanks Joe_F

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enn
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Re: Storm Damage TiVo box

No not yet, what number is it to report such a fault?
Thanks
Enn
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Re: Storm Damage TiVo box

Hello enn, 

 

The team can be contacted on 03454541111/150 alternatively I can send a private message and we can check that from here too.

 

Let me know if that is something you would like me to do. 

 

Thanks Joe_F

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enn
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Re: Storm Damage TiVo box

Yes please if you can check it that would be great
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Re: Storm Damage TiVo box

Thanks enn,

I am going to send you a private message now 🙂

 

 

Joe_F

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Bo1ton
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Message 8 of 11
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Re: Storm Damage TiVo box

We’ve been having problems with Netflix buffering at 25% for months now. Called 150 and they told us to use the Netflix App in “apps and games” rather than the Netflix channel. Tried it, but no better. Keep getting a “lost connection” or “cables disconnected” error message when (as pointed out by several forum members on this thread since 2016) the cables are clearly connected. So Support are useless, given that this appears to be a known fault. 

We are now also unable to use On Demand, as this has also been “temporarily unavailable” for a couple of weeks. In desperation, have tried to reset the TiVo box tonight. The box has now been “starting up” for over an hour, with no apparent progress. So now we have no TV at all. 

Virgin Media really need to get their act together.

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Message 9 of 11
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Re: Storm Damage TiVo box

what does this have to do with Storm Damage TiVo box.

Post your own thread to get some support.

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Bo1ton
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Re: Storm Damage TiVo box

Even their forum is useless! I was reading a thread on Netflix 25%buffering problem, tried to add a post. Forum asked me to sign in, and when I did, it took me to a different post, which I have just replied to about an unrelated subject.

Still no TV, Netflix, On Demand or anything, just a black screen saying “starting up”.

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