Virgin Media Community

[Andybear]

I've had a Tivo box just over a week.  All was fine for the first few days but now whenever I turn the TV on there's no sound coming from the Tivo box!  If I unplug the Tivo box at the mains and plug it in again I get the sound back but I shouldn't have to keep doing this every time I turn on the TV.  The Tivo box is plugged into the TV directly with a HDMI cable.  Has anyone got any suggestions?  Thanks.

[jb66]

Sony Bravia TV?

[Andybear]

No. Samsung TV which I've had a year or so.  The annoying thing is I had a V+ box but it became obsolete recently so I had to get ride of it which was a pain as I had a recording on it which I can't find elsewhere and which couldn't be transferred to the Tivo box.  I loved the V+box, it was straightforward to operate and I had no problems whatsoever with it. 

[Chai_S]

Hi, Andybear.

Thanks for reaching out to the community. 🙂

Really sorry to hear you're having issues with the audio on your TiVo® box. We'd like to get this sorted.

Can you try changing the audio settings from Dolby Digital to PCM?

Please press Home on your remote, select Help & Settings, select Settings, select Audio to change it.

Let us know if this works.

Kind Regards,

Chai_s