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LauraB1
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Sound cutting out on tv recordings

Recently when watching back programmes I've recorded the sound cuts out every couple of seconds, making it difficult to watch without having to mute it.

There are no issues when watching the programme live, only when watching it back. 

The picture also cuts out every so often when watching live TV, i can only think its a problem with the box as I've changed the hdmi cables and the issue is still there. 

I've checked the cables in the box and the TV and everything seems secure.

Any ideas on how to fix this? 

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Forum Team
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Re: Sound cutting out on tv recordings

Hi LauraB1, 

Really sorry that there's an issue with the sound on your recordings this isn't what we like to hear. 

Is this just on recorded content or if you pause a show and then continue? 

Have you tried resetting the box via the settings and help page? 

If it's still an issue then let us know and we can take a closer look and possibly replace the box from here. 

Thanks. 

Emma_C - Forum Team
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