Someone else’s Netflix account

[Guthriefio]

There is a pin locked Netflix account already signed into on my new box.

as it is pin locked I cannot log out

please advice 

[japitts]

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@Guthriefio wrote:

There is a pin locked Netflix account already signed into on my new box.

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You've posted in the TiVo forum, but those boxes are no longer being replaced.

What is this "new box" that you have? https://www.virginmedia.com/care/tv-fault/which-tv-box 

[Guthriefio]

Thanks, sorry brand new customer.

It’s a tv 360

[Natalie_L]

Hi Guthriefio, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear your box currently shows connected to another persons Netflix account. 

We will need to take a closer look in to this so I am going to pop you over a private message to take a few details. This will be available via the purple envelope on the top right of this page. 

Speak soon,