Sky subtitles

[kristell33]

Why are subtitles not showing on Sky Documentaries and Sky Nature even when there is an S to denote that subtitles are available on these channels?  They used to be ok but no longer show.  I have subtitles on all the time and have no problem with other channels that have the S.

thank you.

[kristell33]

On the two HD channels not showing sub titles at all even when they are showing on the standard two channels.  It is only Sky Documentaries and Sky Nature.

[Ilyas_Y]

Hey @kristell33, thank you for the clarification.

Is this for the channel itself?
So any show played on those two channels - no subtitles will show up, correct?
Let us know.

Kind regards.

[kristell33]

 that is correct but only on the two HD channels, standard channels for those two show subtitles

[Kath_F]

Hi kristell33, 

Thanks for coming back and confirming this for us. 

I have questioned this with our teams to try and figure out what's happened. 

Once I have an update I will let you know. In the meantime, as a work around please use the SD channels. 

I'll come back to you here once I have any news. 

Thanks, 

[Kath_F · Accepted solution]

Hi kristell33, 

Thanks for your patience whilst I looked in to this for you. 

The teams have picked this up and fixed it at this end. If you can reboot your box then check the HD channels and let me know how you get on. 

Thanks, 

[kristell33]

YES!!!!!!!! Both HD channels now have subtitles!!  Thank you so much this is brilliant. Very much appreciated!

[Tom_W1]

Hi @kristell33 thanks for your confirmation - that's great news!
Thanks for taking the time to update us that this is fixed, and don't hesitate to let us know if you experience anymore issues.

In the meantime, take care and all the best.

Many thanks