Sky sports upgrade

[Snorlax]

Hi!

I recently upgraded my TV package to include sky sports. However the channels still don't work on my TV; I am able to watch on the sky sports app on my phone okay but would really like to be able to watch on my big TV. I've tried restarting the box.

Thanks! 

[japitts · Accepted solution]

One of two things is likely the cause here..

1: Firstly Sky Sports only comes in SD as standard, and EPG positions 501-510 are for HD. Unless you're paying the HD-supplement, check for the SD channels in 511-520

2: If the SD channels are also missing, then follow Home > Help & Settings > Help > TV Care > I'm missing some channels. Your TV Guide should re-synch with your package.

[Snorlax]

Thanks for the quick response! I feel so silly now, I didn't realise the first page listed in the EPG were all HD like you suggested. All I had to do was keep scrolling! 🙂 Thanks again.

[Gareth_L]

Hello Snorlax,

At least you know now and don't feel silly. 

All you need to do now is make sure you find the time to watch the TV.

Gareth_L