on 11-11-2021 18:52
Could mods please contact the internal team to look at why Sky News HD channel 602 is not showing subtitles. The subtitle option hasn't worked since early yesterday morning. Sky News SD channel 603 is showing subtitles.
on 11-11-2021 19:43
Yep I agree - replicable. I'll flag this thread for the staff team to pickup sooner than they otherwise would - to avoid this not being picked up until well into the weekend.
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on 11-11-2021 20:24
Thanks for your post @ianw314,
We can confirm this has been raised with a back office team and has had a ticket raised to have this resolved
Kindest regards,
David_Bn
on 12-11-2021 06:48
Now sorted ... thanks.
on 12-11-2021 11:43
Hi @ianw314
Thanks for getting back to us, I'm glad to hear it's all sorted for you now.
Have a great weekend,
Serena
on 22-11-2021 12:37
Could someone please contact the back office as the subtitle option is not available again on Sky News HD channel 602 since first thing this morning.
on 22-11-2021 13:16
Hi @ianw314, can you please confirm what model of set top box you're unable to get subtitles on, on Sky News in HD?
Are you able to access subtitles in the SD version?
Kindest regards.
David_Bn
on 22-11-2021 15:22
Hi David,
I have the V6 box. The subtitles have now returned.
on 23-11-2021 08:51
Thanks for the update @ianw314, do please let us know if the issue re-emerges
Kindest regards,
David_Bn