on 09-02-2021 02:35
I have the Bigger package, which includes Sky Cinema (channels 401 - 402, 404 and 406 to 411)
However I have tried to watch Channel 401 three times or search BIRDS OF PREY (2020)
I am unable to watch the latest Harley Quinn Movie
Please advise
on 09-02-2021 02:38
I have just noticed that Channels 403 and 412 are missing
Why?
on 09-02-2021 02:43
Same again
This package is not authorised
The screen then refreshes and takes me back to Virgin Store
Looks like an error for Sky Cinema HD subscribers?
Channel 401 or search
on 09-02-2021 02:46
Odd, the TIVO will allow me to record the next screening, Tuesday 09 February at 20:00
09-02-2021 08:35 - edited 09-02-2021 08:37
Which TV box do you have? Check here if you're not sure
Are you trying to use OnDemand or view the live channels? It sounds like both, but can you clarify?
Assuming you have a TiVo or a V6, can you try following... Home > Help & Settings > Help > TV Care > I'm missing some channels. Give the box perhaps 15 minutes and retry the live channels?
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09-02-2021 23:24 - edited 09-02-2021 23:31
on 09-02-2021 23:39
So... you're now saying that watching (and by extension, recording) the broadcast TV channels, is now ok?
But some of the Sky Cinema VOD assets aren't working?
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10-02-2021 20:16 - edited 10-02-2021 20:18
No change, issue affecting BIRDS OF PREY (2020)
I can select any film in the Sky Cinema channels
However, this does not work for BIRDS OF PREY
on 10-02-2021 22:10
Sorry, but I'm completely lost as to what you're having an issue with.
Are you trying to view the Sky Cinema linear channels, and can't? If so, what's any onscreen error code?
Are you trying to set recordings for the Sky Cinema linear channels, and can't? Again - any onscreen error codes?
Or are you trying to view Sky Cinema OnDemand films, and can't? You know what I'm going to ask....
Perhaps pictures of any errors you get, could help. Along with specific examples - I can see quite a few films matching "Birds of Prey", I've tried playing them and they're fine.
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on 25-09-2021 18:42
I was unable to correct this
Terminated TV package and went back to Broadband only
Now using TV 360 on Mix It package only
I have lost all recordings, but may add Sky Cinema later this year