Hi malcolmfinn,
VM have a large Accessibility Remote. It's white with black buttons and is designed with partially sighted customers in mind. The buttons are different shapes to differentiate them and have a raised button on the number 5 to best locate the number buttons. I'm not sure if it has fewer controls but may be more manageable.
A member of the Forum Team should pick this up for you and be able to order one, rather than you having to call in and request one.
There are also some settings and features to the screen itself which you can can read about on the following Help page
DaveI don't work for Virgin Media.I'm a Very Insightful Person, I'm here to share knowledge.
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