My mum just had her V+ replaced with a Tivo box as part of Virgin's move away from the old boxes. I have tried following the instructions to set up the supplied remote with the TV, to control volume but can't get past the first hurdle. When I press the "Clear" and "TV" buttons together, there is no flashing green LED's on the remote as per the instructions, and I then can't go any further. It also means I can't go through the reset process for the remote, which also starts with that step.
Can anyone advise? The box is a 500Gb Tivo box (not the V6) and the remote is the latest style Tivo remote.
Please don't refer me to the online video on the site as they start with Press Clear and TV until green LED's flash - which don't 🐵