Virgin Media Community

[Keeleynm]

Service error yet again! This is every single day that there is in an error on my virgin box and I am unable to use on demand. Virgin media you are a joke. 

And still nothing is done about it!!

[Ernie_C]

What have Virgin Media done so far when you requested they investigate and resolve your issue(s)?

[Craig_D · Accepted solution]

HI Keeleynm

Welcome to the Community, I'm sorry for the problems you've been experiencing with your TV service recently.

Testing the box from our end shows no errors, I hope that means things have improved since your post? If not, get back in touch and we'll do what we can to assist.

Talk soon
Craig
 

[Keeleynm]

No they haven’t, this is what I am always told. I was told that there was a fault with steaming from external channels such as itv player and BBCi player. This was months ago, I was told the problem would be fixed by September and it still hasn’t been sorted. 

[Ben_N]

Hi Keeleynm,

Really sorry to hear about the issues you've had with on-demand.

How are things looking at the moment?

Thanks

Ben_N