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Forum Team (Retired) Louise_F
Forum Team (Retired)
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Message 51 of 56
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Re: Series Link's+ Randomly Reorganising

Hi rockpiler,

I'm sorry to hear that you're still being affected by this fault. I have looked into this and can see that it's still currently under investigation (NKE00008499).

We have been advised of a work around for this which I have listed below for you.

1. Ensure that the Hub is NOT in modem mode  

2. Ensure that the configured DNS server addresses are:    194.168.4.100  194.168.8.100 These are under Home> Help and Settings> Settings> Network>Network Status    

Then please perform the following:    

1. Log into My Virgin Media 

2. Click on My Apps

3. Click on Websafe  

4. Turn Child Safe ON and click update

5. Turn Virus Safe ON  and click update

6. Turn off the set top box and leave off

7. Reboot the Hub wait for it to fully load up

8. Turn On the set top box 

9. Wait a few minutes while the box to boot up and loads its information.  

10. Retest Netflix  

11. If Netflix doesn't work, wait an hour or so and try again.

12. Do a forced connection by going to : Home> Help and Settings> Settings> Network> Connect to the Virgin Media Service Now

I can only apologise that it's taking so long but hopefully this will be resolved in the next update.

Take care,

Louise


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HairyFacedHuman
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Message 52 of 56
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Re: Series Link's+ Randomly Reorganising

Sorry, but I'm a little confused. Is this suggestion for the TiVo or the V6? I don't have broadband. And what has Netflix got to do with this error?

~~~~~~~~~~~~~~~~~~~~~~~~~~~~
I still have my wheels rolling
but the engine is old and petrol is low
Don't put your weight on me.
This burden of life you wouldn't know

They Used Dark Forces / Teutonic Witch
~by~
Reverend Bizarre
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rockpiler
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Message 53 of 56
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Re: Series Link's+ Randomly Reorganising

Good questions.  I don't know what Netflix has to do with the supposed solution at all.  I have a TIVO box.  It does seem a bit long winded to have to go through all what was suggested to stop series links reorganising themselves.

 

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Forum Team (Retired) Louise_F
Forum Team (Retired)
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Message 54 of 56
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Re: Series Link's+ Randomly Reorganising

Hi HairyFacedHuma and rockpiler,

Thank you for taking the time to post back in the Community.

My apologies it looks like I have posted the wrong information on this thread.

I have checked into this again for you and we do not currently have an update on this, our engineers are aware of the problem and are still investigating this issue.

As soon as we have an update we will let the Community know.

Apologies for any inconvenience caused by my last post.

Take care,

Louise


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gareth_r
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Message 55 of 56
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Re: Series Link's+ Randomly Reorganising

Me too.

After well over 2 years, I assume that this problem is unlikely to be fixed any time soon.

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rockpiler
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Message 56 of 56
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Re: Series Link's+ Randomly Reorganising

I also still have this problem

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