I currently have a V6 box which from the single cable from the box on the wall via a splitter into the TV and Superhub 3. I also have an old TiVo box connected to the Superhub via an Ethernet cable and TV via HDMI. The TIVo is currently only set up for playback of recordings made when it was the main/only box. I now want to move the TiVo into my newly built extension and connect it to a new TV. Can I do this myself or do I need a Virgin engineer? Thanks
Presumably the old TiVo has a co-ax connection to the cable network as well and will need this in the new location as well as a connection to the Superhub there as well.
I would not suggest taking this on yourself. Virgin Media can do this for £99 all in, although you will have to provide powerline adapters (or a long ethernet cable) to connect the TiVo in its new location back to the Superhub.
No the TiVo doesn't have a co-ax connection, just Ethernet to Superhub and HDMI to TV, which is presumably why I can't use it to watch Virgin TV, only shows previously recorded. So if I need another co-ax cable how does that connect to the Superhub, which appears to have only one 'port' for that?
No - keeping the old TiVo for nothing was part of the deal I negotiated with Virgin when I renewed my contract, which is why the engineer set it up for me as a playback only option and activated it as such.
Virgin TV is a paid TV service. All boxes must have an active subscription. All active subscription boxes must have a coax connection.
There is no circumstance where you should have an active box without a coax connection, and there is no official process where a box should be left without without it being paid for.
Even if the agreement you had allowed you to keep the TiVo box without an additional monthly cost to you, it should still have a paid element in your total cost - and therefore should have a coax connection.
You will first need to establish whether or not the TiVo box you have is part of your subscription.
Whether it is or not will then depend on your options. These are some general options, you may be offered some additional alternatives depending on situation:
If the TiVo is an active box, then you'll pay a one off £99 to have it moved to wherever you want in your home.
If the TiVo is not an active box, then to order an additional box, it's a one off £20 and then an additional £7.50 a month. If this is the case, then you might as well go for another V6 box instead of the disconnected TiVo. The costs for a new additional 1TB V6 are the same as a new additional 500GB TiVo box.
********************************** I work for Virgin Media - but all opinions posted here are my own