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Samsung 500gb TiVo to Cisco 1tb TiVo settings copy failure

Hi there all

Just spent 30 minutes on the phone to VM support... He didn't have a clue what I was on about and just decided he'd make it up. Grrr. So I really hope you guys have a clue, cause the support monkey couldn't leave his script

So I got a V6 box which I have installed where my old 1tb Cisco TiVo box was. I've moved my 1tb Cisco TiVo box to where my 500gb Samsung box was. Everything is working. 

I copied my TiVo settings from the Cisco box to the V6 box, no problems. Tried to copy settings from Samsung TiVo to Cisco TiVo and all I get is oops something went wrong...

Please help...

Screenshot_20180308-194959.pngScreenshot_20180308-200828.png

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Re: Samsung 500gb TiVo to Cisco 1tb TiVo settings copy failure

Should I factory reset the Cisco 1tb box?

Is it because it can't over write the existing settings?

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Re: Samsung 500gb TiVo to Cisco 1tb TiVo settings copy failure

Hi sanity_bites

 

Welcome to the Community and thank you for posting.

 

I have looked into this and its should allow you to copy the settings over but we do believe its needs to be clear first so a factory setting of the box should allow this to go through for you.

 

Please be aware if you do a factory reset of the box you will lose all the recordings that are stored on this box, try and watch them before you do this is you haven't done so already.

 

Hope this helps

 

Louise

 


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Re: Samsung 500gb TiVo to Cisco 1tb TiVo settings copy failure

Louise

Thanks for getting back to me...

If I manually clear my wish list, and series links, would this have the same effect?

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Re: Samsung 500gb TiVo to Cisco 1tb TiVo settings copy failure

Hi sanity_bites,

 

Thanks for getting back to us!

 

You can try manually clearing the Wish List and Series Links then test to see if the settings copy over. If it fails then you'll need to try a full clear and reset of the box.

 

Speak soon

 

Josh


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Re: Samsung 500gb TiVo to Cisco 1tb TiVo settings copy failure

I cleared my wish list and series links last night, and set the copy which said it was now in the queue.
This morning, I have a wish list and series link list again.
Thanks
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Re: Samsung 500gb TiVo to Cisco 1tb TiVo settings copy failure

Hi sanity_bites

 

Thank you for posting in the Community

 

I'm happy to hear this is now resolved for you.

 

You know where to find us if you need anything else.

 

Take care

 

Louise


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