on 06-11-2021 18:23
For some reason this Monday's STV TV menu channel 103 (8 Nov) is not updating. It keeps showing to be announced. It's been like this for ages. Means I can't record any particular programmes for that date in HD.
ITV menu, channel 853 is showing. It means if I record on thaqt channel it's not on HD
.
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on 06-11-2021 18:38
I reported this to TiVo GuideErrors last Sunday. So far, they have not taken any action.
@ModTeam Can you please progress this? Thank you.
@Jayal I suggest you take action to set single recordings on other channels to cover what is missing on STV HD. For example, I have used STV+1 and ITV 2 HD.
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on 06-11-2021 18:38
I reported this to TiVo GuideErrors last Sunday. So far, they have not taken any action.
@ModTeam Can you please progress this? Thank you.
@Jayal I suggest you take action to set single recordings on other channels to cover what is missing on STV HD. For example, I have used STV+1 and ITV 2 HD.
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on 07-11-2021 11:47
Some information which may be pertinent to this issue.
The Virgin TV Go app has an alternate view of the Guide which shows Monday’s Guide on STV HD fully populated and my programs scheduled (although they are not, I believe).
Standard view (same as TV 360):
Alternate view:
I wonder if this has anything to do with last week’s clocks going back?
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on 07-11-2021 11:55
Update.
The alternate Guide on the Virgin TV Go app is a day out but only for STV HD, I think. It’s displaying Tuesday for Monday and so on.
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07-11-2021 12:09 - edited 07-11-2021 13:52
Hello,
Sorry to hear that the guide isn't updated for the STV Channel and we've raised this with our internal team to take a look in the background and hope it's a quick fix.
Cheers,
Lisa
...........................................
Edit - We've been advised that the updates should complete this evening but do let us know if it hasn't.
on 07-11-2021 14:23
Appears to have been fixed. Thanks, @Lisa_CC .
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on 07-11-2021 14:49
on 07-11-2021 15:28
@Jayal wrote:
Unfortunately it's not. Still showing, To Be Announced for Monday. Seems very peculiar that it seems to be taking so long to try and fix it.
360 & TiVo/V6 have different EPG refresh cycles, and may "catch up" with updates at different time accordingly.
If you're using a TiVo/V6, follow Home > Help & Settings > Settings > Network, and check the timing of the most recent update on the left. You can either wait for the next update that's listed, or manually force one using "connect to Virgin Media services now".
Rebooting, before anyone asks, won't usually have any impact here.
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on 07-11-2021 15:57
on 09-11-2021 16:38
Hi @Jayal,
Thank you for coming back to us. I'm glad to hear that you can now record your shows!
Glad to hear that this issue is now resolved.
Please let us know if there's anything further we can help with.
Thank you.