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jkingsbury
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S102 Error Code

I have connected my TV box to the wifi, and receive a S102 error message as the device says that it cannot find channels and is stuck at 33%.

Can anyone help? 22:18pm and customer services is closed

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SpacePhoenix
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Re: S102 Error Code

It's doing that because the box hasn't been activated yet. You need to call 0800 953 9500 and follow the options to get Virgin to send the activation signal to the box.

johncam1
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Re: S102 Error Code

I have the same problem been trying for 2 days to get it sorted. just keep getting automated calls, Time to move back to Sky I think.

 

newapollo
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Re: S102 Error Code

Hi johncam1,

I hope this helps.  You need to phone  0800 953 9500 to get your box activated. You will need the box serial number, and your account and area number

If that doesn't work then it looks like you need to speak to  New accounts and Set Up for them to complete the setup and activation.

That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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Adrian761
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Re: S102 Error Code

 

 

Hi all,

Same problem for a week. After contact "Virgin call centre" the error disappears for only a few hours. It is very annoying. Only 33% is loaded and s102 error code appears.

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Gradiz
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Re: S102 Error Code

I have had the same problem, no help on the website so called the number. After one hour on hold it cut off. I dialled again and was told all call centres are closed. I called again and was asked for my mobile number, I gave it she repeated it then asked me to hang on, I was then cut off.

I tried all of the above three times with the same result, I am sure the V6 box will e fine if I ever get to sort it out

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newapollo
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Re: S102 Error Code

Hi Gradiz,

Is this a new installation or replacment box?

If so VM have recently started pre-activating their equipment, and the box should call "home" and be activated within 30 minutes, however sometimes this fails and the advice is to sign into Service status at the top of this page and run a test against the box you are installing. By doing this we’ll be able to reboot the box or put you in touch with the right team.

The old method was to reboot the box, and if the channels are still greyed out then you need to phone to get your box activated. 0800 953 9500.

You will need the box serial number, and your account and area number.

You could also try contacting  New accounts and Set Up for them to complete the setup and activation.

That would be options 1,1,1 and 4 if dialling 150 from a Virgin landline , or options 1,1,2 and 4  if dialling 0345 4541111 from any other phone

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
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