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McGeezer109
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Ripped off twice

Virgin doubled my bill via a phoned sports package upgrade I was sold. I have complained and had it removed but the phone to complain cost £14.76 this is outrageous. I fear phoning you back to complain again due to this rip off charges. 

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cje85
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Re: Ripped off twice

Did you find the number via a website? There are many dodgy sites which connect you to Virgin or whoever you're calling but via an expensive premium rate number. There's no way the normal 0345 number would cost £14.
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Forum Team
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Re: Ripped off twice

Hi McGeezer109, thanks for your post.

 

I'm glad to hear the error with your bill has been corrected, sorry for any hassle caused chasing this up.

 

With regards to the charges when calling - what number did you call us on? We have a free number for our customers (150 from a Virgin phone) and our other number 0345 454 1111 is standard local rate (equivalent to a landline call) and would usually come from your minutes allowance on a UK phone package.

 

Tom_F

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